Last updated: April 4, 2025
Return and Refund Policy – Only Gourmet
This Return and Refund Policy outlines how Only Gourmet ("we," "us," or "our") handles returns and refunds for products purchased through our website (https://onlygourmet.ca).
Return Policy
Return Eligibility
We accept returns for both defective and non-defective products under the following conditions:
- Products must be unused, unopened, and in original condition
- The return must be initiated within 30 days of receiving your order
- All items must be returned in their original packaging (including seals, labels, etc.)
- A proof of purchase or order confirmation is required
Please note: Due to the nature of food supplements and consumables, certain items are non-returnable for health and safety reasons.
Exchange Policy
We accept exchanges under the same conditions outlined above. If you'd like to exchange a product for a different flavor, size, or variation, please follow the return process and indicate your preference.
Return Process
How to Initiate a Return
To start a return, contact our Customer Care team via email at info@onlygourmet.ca or through our Contact Us form.
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once reviewed, we will send you a Return Authorization and detailed instructions.
Return Shipping
- Products must be mailed to the return address provided in your authorization email
- A free return shipping label will be available via your account or by request
- Return shipping is free for all approved returns
Refund Policy
Method & Timeline
- Refunds are issued to the original payment method
- Once your return is received and inspected, the refund will be processed within 7 business days
- Depending on your payment provider, it may take additional time for funds to appear in your account
Refund Amount
- Approved returns are refunded in full (excluding original shipping charges unless the return is due to our error or a defective product)
-
No restocking fees apply
Exceptions
Non-Returnable Items
We cannot accept returns for:
- Opened or used food items or supplements
- Custom or personalized products
- Items marked as Final Sale
- Perishable items requiring refrigeration
Damaged or Defective Products
If you receive damaged or defective items:
- Contact us within 48 hours of delivery
- Include photos of the damaged packaging and/or product
- We will arrange for a replacement or full refund, including shipping costs
Questions? Contact Us:
Only Gourmet Inc.
Address: 310-261 Montreal Road, Ottawa, ON, K1L 8C7, Canada
Business Registration Number: 722640828
Phone: +1 613 902 1258
Email: info@onlygourmet.ca
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Customer Support: Email, Phone & Live Chat available
We appreciate your trust in Only Gourmet and are committed to providing a smooth, transparent, and satisfying shopping experience.
