Only Gourmet is operated by Only Blooms Import Inc., based in Ottawa, Ontario, Canada. This policy applies to purchases made at onlygourmet.ca.
We accept returns of eligible items within 30 days of delivery, including returns for a change of mind.
To qualify for a return:
Items must be unused, unopened, and in their original packaging.
Original seals, labels, and any included accessories must be intact.
You must provide your order number or proof of purchase.
Your return request must be submitted within 30 days of receiving your order.
Unopened, shelf-stable food and beverage products that do not require refrigeration are eligible, provided they meet these conditions and are not marked as final sale.
These conditions apply to change-of-mind returns. Damaged, defective, or incorrect items are handled separately below.
We do not accept change-of-mind returns for:
Opened or used food, beverages, or supplements.
Perishable products requiring refrigeration or freezing.
Personalized or custom-made products.
Items clearly marked as final sale before purchase.
Gift cards, except where required by law.
These exclusions do not affect your rights if an item arrives damaged, defective, or incorrect.
Email wecare@onlygourmet.ca with your order number, the items you wish to return, and the reason for your request.
Our team will review your request and send return authorization, instructions, and the return shipping address.
Please contact us before sending anything back so we can identify and process your return correctly. Do not send returns to our business address unless instructed to do so.
Return shipping is free for approved returns within Canada.
After approval, we will email you a prepaid return shipping label. Return labels are not included in the original package.
Please securely package your items and retain your shipping receipt and tracking number. We do not charge restocking fees.
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
Approved refunds will be processed within 7 business days of receiving and inspecting the returned items, using the original payment method. Your bank or payment provider may require additional time to post the refund.
We refund the amount actually paid for returned items, including applicable taxes and accounting for any discounts applied at purchase.
Original delivery charges are not refundable for change-of-mind returns. If the return is due to a damaged, defective, or incorrect item, we will also refund any applicable original delivery charges.
Please inspect your order upon arrival. If an item is damaged, defective, incorrect, or missing, contact wecare@onlygourmet.ca as soon as possible, preferably within 48 hours of delivery.
Include your order number, a description of the issue, and photographs of the product and packaging where available. Keep the packaging until we confirm the next steps.
We will arrange an appropriate replacement or refund at no additional cost. If a return is required, we will provide a prepaid shipping label.
The requested 48-hour reporting period does not limit your rights under applicable consumer protection laws.
We accept exchanges for eligible items under the same conditions and 30-day request window as returns, subject to stock availability.
Email us with your order number and the item you would like instead. We will confirm availability, any price difference, and the exchange instructions before proceeding.
Only Gourmet — operated by Only Blooms Import Inc.
Email: wecare@onlygourmet.ca
Phone: +1 613 902 1258
Business address: 310–261 Montréal Road, Ottawa, ON, K1L 8C7, Canada
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays