FAQs
Welcome to our FAQs! Here you’ll find quick answers to common questions about shopping with Only Blooms.
1. What is your return policy?
You may return unused items within 30 days of delivery in original packaging. Free return shipping is provided. Please email us at info@onlygourmet.ca to initiate a return.
2. Can I exchange an item?
Yes! Exchanges are allowed under the same conditions as returns. Contact us to get started.
3. How long does shipping take?
- Canada: 6–12 business days
- USA: 7–11 business days
Orders are processed within 1–2 business days. You’ll receive tracking details via email once shipped.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders.
5. How do I track my order?
After shipping, you’ll get an email with a tracking number. You can also log into your account or reach out to support for updates.
6. What if my item arrives damaged or is missing?
Please email us within 48 hours with photos of the damaged item or packaging. We’ll arrange a replacement or full refund if eligible.
7. What items are non-returnable?
We do not accept returns for:
-Custom or personalized items
-Perishable goods
-Final sale items
8. What payment methods do you accept?
-Visa, MasterCard, Amex
-PayPal, Apple Pay, Google Pay
-Shop Pay
All payments are secure and processed in CAD. See our Payment Policy for more.
9. Do you ship internationally?
Currently, we only ship within Canada and the United States.
10. How can I contact you?
Visit our Contact Page or email us at wecare@onlygourmet.ca
Address: 261 Montréal Road, Suite 310, Ottawa, ON, K1L 8C7, Canada