Shipping policy
Last updated: July 1, 2025
This Shipping Policy explains how Only Gourmet (“we,” “us,” or “our”) manages shipping for orders placed through our website: https://onlygourmet.ca.
Shipping Methods and Delivery Times
🇨🇦 Canada
- Standard Shipping: Free on eligible orders
- Estimated Delivery: 6–12 business days
- Availability: All products
🇺🇸 United States
- Standard Shipping: Free on eligible orders
- Estimated Delivery: 7–11 business days
- Availability: All products
Shipping Costs
- FREE shipping on orders over $50 (before tax/discounts)
- For orders under $50, a flat shipping fee of $10 will apply
Order Processing
- All orders are processed within 1–2 business days after payment confirmation
- You will receive a shipping confirmation email with tracking info as soon as your order ships
- Business days: Monday–Friday, excluding holidays
Tracking Your Order
Once shipped, track your order by:
- Clicking the tracking link in your confirmation email
- Logging into your account at onlygourmet.ca
- Contacting our support team with your order number
International Orders
At this time, we only ship within Canada and the United States.
Shipping Restrictions
- We do not ship to P.O. Boxes
- We do not ship to freight forwarders
- Some items may be restricted due to shipping regulations
Delivery Issues
Lost Packages
If your order is marked as delivered but hasn’t arrived:
- Check with neighbors or anyone at your delivery location
- Contact the shipping carrier directly using your tracking number
- If unresolved, contact us within 48 hours of the delivery date
Damaged Deliveries
If your order arrives damaged:
- Keep the original packaging
- Take clear photos of the damaged items and box
- Contact us within 48 hours of delivery at wecare@onlygourmet.ca
Contact Us
Only Gourmet
OnlyBlooms Import Inc.
📍 Our Address:
Only Blooms Import Inc. 261 Montréal Road, 310, Ottawa, ON, K1L 8C7, Canada
Business Registration Number: 722640828
Phone number: +1 (613) 293-4495
Email: wecare@onlygourmet.ca
Office Hours: 9 am to 5 pm. ( Monday to Friday ) (GMT-05:00) Eastern Standard Time (Toronto)
Email, Phone Call & Live Chat Available